Terms of service

Storefront Terms and Conditions

Last Updated: August 31, 2026

Welcome to the online store operated by FLÙPI ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our e-commerce website, mobile applications, and online storefront services (collectively, the "Store"), including any purchases you make.

By accessing the Store, browsing our product catalog, or completing a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Store.

1. Eligibility & User Accounts

Eligibility: To make a purchase on our Store, you must be at least 18 years of age (or the age of majority in your jurisdiction) and possess a valid payment method.
Account Registration: You may browse the Store as a guest, or create a customer account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and checkout.

2. Product Information, Pricing & Availability

Product Description: We make every effort to display the colors, descriptions, sizing, and details of our products as accurately as possible. However, we do not warrant that product descriptions or other content are entirely accurate, complete, reliable, or error-free.
Pricing: All prices are subject to change without notice. Prices displayed do not include shipping fees or applicable sales tax/VAT, which will be calculated and shown at checkout.
Pricing Errors: In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed and your payment method charged. If your payment has already been processed, we will issue a full refund to your original payment method.
Availability: Products are subject to stock availability. We reserve the right to limit the quantity of products we supply, refuse orders, or discontinue products at any time without liability.

3. Order Acceptance & Payments

Order Confirmation: After you place an order, you will receive an email acknowledging your order request. This email does not constitute acceptance of your order. An order is only accepted and processed once we confirm shipment and process your payment.
Payment Methods: We accept major credit/debit cards (Visa, Mastercard, Meeza), digital wallets (Vodafone Cash. Etisalat Cash, Orange Cash and We Pay), and select local payment alternatives (InstaPay) as indicated during checkout.
Payment Security: All transaction details are encrypted and processed through secure third-party payment gateways. We do not store your complete credit card information on our servers unless you choose to pay with digital wallets or local payment, in that case your payment will be approved manually.
Order Cancellation by Us: We reserve the right to cancel or refuse any order for reasons including, but not limited to: product unavailability, suspected fraudulent transaction activity, shipping restriction limits to your region, or incorrect pricing.

4. Shipping, Delivery & Risk of Loss

Shipping Carriers & Fees: Shipping costs and delivery estimates are calculated during checkout based on the delivery address. We partner with reliable shipping providers (such as Bosta) to deliver your orders.
Delivery Estimates: Any delivery dates provided are estimates only and are not guaranteed. We are not liable for shipping delays caused by carrier disruptions, customs clearances, or force majeure events.
Risk of Loss: The risk of loss and title for all products purchased from our Store pass to you upon our delivery of the items to the shipping carrier.

5. Returns, Refunds & Exchanges

Return Window: If you are not fully satisfied with your purchase, you may request a return within fourteen (2) days of receiving your order, subject to the conditions below.
Return Conditions: Returned items must be in their original, unused, unwashed, and undamaged condition, complete with all original tags, packaging, and invoices.
Exempt Items: Certain items are non-returnable for hygiene or safety reasons (e.g., underwear, swimwear, customized/personalized items, or final sale items), unless they arrive damaged or defective.
Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within a standard banking window (typically 5 to 14 business days). Return shipping fees are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect product).

6. Prohibited Conduct

When accessing or purchasing from our Store, you agree not to:

Use the Store for any unlawful purpose or to solicit others to perform unlawful acts.
Interfere with, bypass, or compromise the security measures of the Store checkout, payment systems, or servers.
Attempt to scrape, crawl, harvest, or index product details, customer reviews, or pricing lists without our prior written consent.
Submit false or misleading reviews, customer care claims, or counterfeit payment details.

7. Disclaimers & Limitation of Liability

"As-Is" Site: The Store website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, secure, or free from viruses or errors.
Limitation of Liability: In no event shall FLÙPI, its directors, officers, or employees be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Store, purchase of products, or shipping delays. Our maximum liability to you for any claim arising from a product purchase shall not exceed the price you paid for that specific product.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cairo.

9. Updates to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will become effective immediately upon posting to the Store. Your continued use of the Store after changes are posted constitutes your acceptance of the updated Terms.